Privacy Policy
Your privacy matters to us at etherealnoviq
Last Updated: March 15, 2025
At etherealnoviq, we're committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data. This comprehensive privacy policy explains our practices regarding the personal information we collect from users of our advanced financial analysis platform.
We understand that trust is fundamental to our relationship with you. By using our services, you're placing confidence in our ability to handle your information responsibly, and we take this responsibility seriously.
Privacy Officer Contact: No 21A, Taman Sri Mahkota Aman, Batu 11, Sebelah Caltex, Jalan Gambang, Kuantan, 26070 Kuantan, Pahang, Malaysia | +60392814054 | info@etherealnoviq.sbs
Information We Collect
Personal Information
We collect various types of personal information when you interact with our platform. This includes information you provide directly, such as when you create an account, contact us, or participate in our financial analysis programs. We also collect information automatically as you navigate our website and use our services.
Technical Information
Our platform automatically collects technical information to improve your experience and ensure optimal performance. This includes details about your device, browser, operating system, and how you interact with our services. We use this information to troubleshoot issues, enhance security, and optimize our platform's functionality.
Important Notice
We do not collect sensitive personal information such as government identification numbers, biometric data, or detailed financial account information unless specifically required for our services and with your explicit consent.
How We Use Your Information
Your information serves multiple purposes within our platform ecosystem. We use your data to provide personalized financial analysis services, maintain your account, process transactions, and communicate important updates about our services. Additionally, we analyze usage patterns to improve our platform and develop new features that better serve your needs.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account Management | Contact details, credentials, profile data | Contract performance |
| Service Delivery | Financial data, usage patterns, preferences | Contract performance |
| Payment Processing | Payment information, billing address | Contract performance |
| Customer Support | Communication records, account data | Legitimate interest |
| Platform Improvement | Usage data, technical information | Legitimate interest |
Marketing and Communication
We may use your contact information to send you educational content, platform updates, and promotional materials about our financial analysis services. You can opt out of marketing communications at any time through your account settings or by contacting us directly. Essential service communications, such as security alerts and account notifications, will continue regardless of your marketing preferences.
Data Sharing and Disclosure
We maintain strict policies regarding data sharing and only disclose your information when necessary for service delivery, legal compliance, or with your explicit consent. Our partnerships with third-party service providers are governed by comprehensive data protection agreements that ensure your information remains secure and is used only for specified purposes.
Third-Party Service Providers
Legal Requirements
We may disclose your information when required by law, court order, or government regulation. This includes compliance with financial regulations, anti-money laundering requirements, and other legal obligations relevant to our industry. We will notify you of such disclosures when legally permitted and feasible.
Data Protection Commitment
We never sell, rent, or trade your personal information to third parties for their marketing purposes. Any data sharing is strictly limited to service delivery, legal compliance, or with your explicit consent.
Your Privacy Rights
You have significant control over your personal information and how it's used within our platform. We've designed our systems to make it easy for you to exercise these rights while maintaining the security and integrity of our services. Below are the comprehensive rights available to you as a user of our platform.
Access Right
You can request a copy of all personal information we hold about you. This includes data you've provided directly and information we've collected through your use of our platform.
Correction Right
You can update or correct any inaccurate personal information in your account. Most updates can be made directly through your account settings.
Deletion Right
You can request deletion of your personal information, subject to certain legal and operational requirements. We'll process such requests promptly.
Portability Right
You can request your data in a structured, commonly used format for transfer to another service provider where technically feasible.
Objection Right
You can object to certain types of data processing, particularly for marketing purposes or where we rely on legitimate interests.
Restriction Right
You can request that we limit how we process your information in certain circumstances, such as when you contest the accuracy of the data.
How to Exercise Your Rights
To exercise any of these rights, contact us using the information provided at the end of this policy. We'll respond to your request within 30 days and may need to verify your identity before processing certain requests. There's no charge for most requests, though we may charge a reasonable fee for excessive or repetitive requests.
Data Security and Protection
Our Security Measures
We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security framework includes both technical and organizational measures designed to safeguard your data throughout its lifecycle on our platform.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Account information is typically retained for the duration of your relationship with us plus a reasonable period thereafter for legal compliance.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information, including standard contractual clauses and adequacy decisions where applicable.
Security Incident Response
In the unlikely event of a security incident affecting your personal information, we will notify you and relevant authorities as required by law. We maintain an incident response plan to minimize impact and prevent future occurrences.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site usage, and support our marketing efforts. These technologies help us remember your preferences, understand how you interact with our platform, and provide personalized content and advertisements.
Types of Cookies We Use
You can control cookie settings through your browser preferences, though disabling certain cookies may limit your ability to use some features of our platform. We provide cookie consent options where required by law, allowing you to choose which types of cookies you're comfortable with.
Children's Privacy
Our platform is designed for adults and we do not knowingly collect personal information from children under 13 years of age. If we discover that we have collected information from a child under 13, we will delete it immediately. Parents or guardians who believe their child has provided personal information to us should contact us immediately.
For users between 13 and 18 years of age, we recommend parental guidance when using our financial analysis platform. We encourage parents to monitor their children's internet usage and discuss online privacy and safety.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational needs. We will notify you of any material changes by email or through prominent notice on our platform. Your continued use of our services after such changes constitutes acceptance of the updated policy.
We encourage you to review this policy periodically to stay informed about how we protect your information. The "Last Updated" date at the top of this policy indicates when it was most recently revised.
Contact Us About Privacy
If you have questions about this privacy policy, want to exercise your privacy rights, or need to report a privacy concern, please don't hesitate to contact us. We're committed to addressing your privacy questions promptly and thoroughly.